Within a year of moving, the family had opened a restaurant, everybody helping with the building and the cooking in equal measure. Frankie went to the nearby high school and became lifelong friends with Benny, already a third-generation American. The restaurant was taken over by Frankie and Benny in 1953.
It combines popular American food with traditional Italian dishes. In January 2017, The Restaurant Group attempted to reinvent the brand. In 2019, another 18 branches were closed and, in February 2020, The Restaurant Group announced that further closures were planned to take place by the end of 2021. In 2019, it was reported that virtual restaurant brands Birdbox and Stacks were operating on delivery services Deliveroo and Uber Eats from Frankie & Benny's restaurants. Seven new vegan dishes were added to the menu in January 2020. On 3 June 2020, during the COVID-19 pandemic in the United Kingdom, The Restaurant Group told employees a "large number" of its Frankie & Benny's outlets would not reopen after quarantine 120 restaurants were permanently closed. In October 2021, the chain shortened its name to "Frankie's". The chain hoped that by reinventing itself and changing its menu again, it could attract more customers and open new locations. In October 2012, a two-year-old was served whisky instead of lime and water. The chain apologised, saying that they would prevent anything similar happening again, but any preventative measures seemed to have failed when, in December 2017, an alcoholic drink was served to a four-year-old girl in the Warrington branch. In May 2014, a Frankie & Benny's customer complained after he was served a crab dish containing surimi.Ī spokesman for the chain apologised for the incident which was described as "genuine human error". The item was eventually removed from the menu. ^ a b "All Frankie & Benny's Restaurants".In November 2015, the chain was given the lowest rating (red) in an assessment of the sustainability of its seafood products. ^ Negus, Richard: "When trading down is affected by your good covenant" Journal of Retail & Leisure Property 6.1 (2007): page 84-91.Archived from the original on 20 January 2013. Archived from the original on 15 June 2012.
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